Xactimate Estimates: Understanding Your Insurance Scope

By Michael McClure, Senior Estimator

Key Takeaways

  • Xactimate prices are regional (Houston).
  • Omitted items are lost money.
  • We submit ‘supplements’ to correct the adjuster’s scope.

Decoding the Matrix: How Xactimate Works

Xactimate is the software insurers use to price repairs. It uses codes like ‘WTR’ (Water Extraction) or ‘DRY’ (Drywall). However, adjusters often omit critical line items like ‘Content Manipulation’ or ‘After Hours’ fees. Understanding your scope ensures you aren’t underpaid. We use the same software to fight for a fair supplement.

Navigating an insurance claim can feel like reading a foreign language. When you receive your estimate, you are looking at a standardized pricing model used by 90% of the insurance industry. However, the software is only as good as the person inputting the data.

“If it’s not on the line item, it’s not in the budget. We make sure everything is on the line item.”

Common Missing Items in Insurance Scopes

Adjusters are under pressure to close files quickly, which often leads to “standardized” scopes that miss the nuances of your specific property damage. Below is a breakdown of common codes and what is frequently left out.

Code Meaning Common Omission
WTR Water Extraction Anti-microbial application
DRY Drywall Insulation removal behind studs
PNT Paint Primer/Sealer coats

The Supplement Process: Getting Paid Fairly

A “supplement” is a secondary estimate submitted to the insurance company that covers items missed in the initial walkthrough. Because water damage restoration cost in Houston can vary based on local labor rates and material availability, the default Xactimate pricing may not reflect the actual cost of a quality repair.

Frequently Asked Questions

Can I ask for more money than the Xactimate estimate?

Yes, this is called a ‘supplement’ if the scope was incomplete. It is a standard part of the restoration process to ensure all necessary repairs are funded.

Why is your bid higher than the insurance estimate?

Because we included the actual labor required, not just the default average. We account for every step of the restoration to ensure your home is returned to pre-loss condition.

Don’t accept a check until you understand the math.

We speak the language of insurance so you get paid what you deserve.

Free Scope Review